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Terms & Conditions

By placing an order with Wild Pantry, you confirm that you have read, understood and agreed to the following terms:

 

 

1. About Us

 

Wild Pantry is a UK-based producer of raw, unpasteurised fermented foods.

We sell and personally deliver our products locally in Merseyside and Wirral.

 

Website: www.wildpantry.co.uk

Email: info@wildpantry.co.uk

Instagram: @wildpantryuk

 

 

 

2. Products & Shelf Life

 

  • Our products are perishable, living ferments.

  • They must be kept refrigerated at all times.

  • Product descriptions, ingredients and allergens are clearly listed on each item.

  • All products are made and bottled by hand. Natural variation in flavour and carbonation may occur.

 

 

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3. Delivery

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  • We only deliver to Liverpool L and Wirral CH postcodes.

  • Delivery is fortnightly, alternating between the two zones.

  • Orders are delivered in person by the Wild Pantry team, from 4pm onwards on Wednesdays.

  • If no one is in, your order will be left in a safe place (e.g. porch or doorstep).

 

 

It is your responsibility to bring products inside and refrigerate them immediately.

 

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4. Delivery Charges

 

  • Free delivery on orders £25 and over

  • £5 delivery fee for orders under £25

 

Delivery charges will be added at checkout.

 

 

 

5. Fridge Storage Requirement

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By placing an order, you confirm that:

 

  • You have space available in your fridge

  • You will refrigerate the products as soon as they arrive

 

 

Our products are active and will continue to ferment at room temperature.

 

We are not responsible for:

 

  • Spoilage due to lack of refrigeration

  • Over-carbonation or leaking

  • Any injury or damage caused by product breakage after delivery

  • Loss of product left unattended after a delivery has been made

 

 

6. Refunds & Returns

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  • We do not accept returns for any reason due to the perishable nature of our products.

  • If you receive the wrong product or an item is damaged on delivery, you must contact us within 24 hours and include a photo of the issue.

 

 

We may offer a refund or replacement at our discretion, but are not required to do so unless the error is ours.

 

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7. Order Acceptance

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  • We reserve the right to refuse, cancel or limit any order at any time.

  • If your address falls outside our delivery zone, we will contact you before processing your order.

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8. Payment

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  • All prices are listed in GBP

  • Payment is taken at checkout using secure payment methods.

  • We do not store card details.

 

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9. Liability

 

By ordering from Wild Pantry, you accept full responsibility for the safe handling and storage of all products once they have been delivered.

 

We are not liable for:

 

  • Spoilage, leakage, or breakage due to incorrect storage

  • Injury or property damage caused by fermented products mishandled after delivery

  • Any allergic reaction or food sensitivity — ingredients and allergens are listed clearly

 

 

Always open carbonated products slowly and store them upright in the fridge.

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10. Website Use

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  • You agree not to misuse the site or interfere with its operation.

  • All content on the site is owned by Wild Pantry and must not be copied or reused without permission.

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