Shipping & Delivery Policy

We offer local delivery only. All deliveries are made in person by the Wild Pantry team.

 

We do not ship by post or courier.

 

 

Delivery Area & Schedule

 

 

We deliver on a fortnightly basis, rotating between two zones in Merseyside:

 

• Liverpool & Surrounding Areas (L postcodes)

   

  • Every other Wednesday

   

• Wirral & Surrounding Areas (CH postcodes)

   

  • Alternate Wednesdays

 

Deliveries start from 4pm onwards.

 

You’ll receive an email and WhatsApp message on the day of delivery with an estimated time of arrival (ETA).

 

 

Delivery Charges

 

• FREE delivery for orders £25 and over

• £5 delivery fee for orders under £25

 

 

The delivery charge will be added at checkout if your order does not meet the free delivery minimum.

 

 

Receiving Your Delivery

 

Please make sure someone is home to receive your order.

 

If no one is in:

 

• We will leave the products in a safe place, such as your porch or doorstep.

• You accept responsibility for the condition of the products once delivered.

• We are not liable for loss or damage after delivery is made.

 

 

 

Product Care & Storage

 

All Wild Pantry products are raw, unpasteurised and must be kept cold.

 

By ordering from us, you confirm that:

 

• You have space in your fridge ready for your order

• You will refrigerate the products immediately after delivery

 

 

 

Important Disclaimer

 

Our products are alive. If left out of the fridge, they may continue fermenting and build pressure. This can lead to:

 

• Over-carbonation

• Leaking or loss of product

• In rare cases, breakage of bottles or jars

 

 

Wild Pantry is not liable for:

 

• Any damage caused by improperly stored products

• Any injuries or mess caused by broken packaging due to over-carbonation

• Spoilage if refrigeration instructions are not followed

 

 

It is your responsibility to refrigerate products as soon as they are delivered.