Shipping & Delivery Policy

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Wild Pantry offers courier delivery for our fermented food jars across most of mainland Great Britain, plus our own local delivery service across Liverpool and Wirral.

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Courier delivery is currently available for fermented food jars only. We cannot send Water Kefir by courier at this time.

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Local customers in eligible L and CH postcodes can order from our wider available range, including Water Kefir.

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Courier Delivery

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We deliver our fermented food jars across most of mainland Great Britain using a next-day courier service.

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Delivery costs £4.99, or is FREE when you spend £35 or more on eligible products.

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We dispatch courier orders Monday to Wednesday. We avoid sending chilled orders towards the end of the week to reduce the chance of your ferments spending a weekend within the courier network.

 

Where We Deliver

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Our courier delivery area covers most of England, Wales and Scotland where our courier can provide the delivery service needed for our chilled products.

 

We currently do not offer courier delivery to:

• Northern Ireland
• Isle of Man
• Jersey
• Guernsey
• Isle of Wight
• Isles of Scilly
• Scottish islands
• Some Scottish Highlands and other remote postcode areas where next-day delivery is not available

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Our checkout uses your delivery postcode to confirm whether courier delivery is available to your address.

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If your postcode falls outside our current delivery area, a courier delivery option will not appear at checkout.

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What Can I Order By Courier?

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Courier delivery is currently available for our fermented food jars, including:

• PowerKraut
• ImmuniKraut
• Fermented Salsa
• Other eligible jarred ferments shown as available for courier delivery

 

Water Kefir cannot currently be sent through our courier network.

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If you live within our local Liverpool and Wirral delivery area, you can order Water Kefir through our own local delivery service.

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We plan to offer Water Kefir further afield once we are happy with how it travels.

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How We Send Your Ferments

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Your order is packed for chilled delivery using insulation and an ice pack.

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This packaging is designed to help keep your ferments chilled during their expected journey.

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We use a next-day courier service, which may include DPD or another courier partner.

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Next-day delivery refers to the service booked with the courier. Delays can sometimes happen once your parcel enters their network.

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When your order arrives, unpack it and put your jars in the fridge as soon as possible.

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Your ice pack may be partly or fully thawed when it arrives. This alone does not mean there is a problem with your order.

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Hot Weather

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We won’t dispatch courier orders during periods of very hot weather if we believe the journey could affect the condition of your ferments.

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If this happens, we’ll keep your order refrigerated with us and send it when conditions are suitable.

We’ll contact you if your order is affected.

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Your Ferments Are Still Active

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Fermentation doesn’t completely stop when your jars leave us.

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Temperature changes and movement during delivery can cause pressure to build.

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You might notice a small amount of liquid around a lid or some pressure when you first open a jar.

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A small amount of leakage doesn’t always mean something is wrong with your ferment.

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Refrigerate your jars when they arrive and open them carefully.

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What If My Order Arrives Damaged?

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We pack our glass jars carefully, but courier damage can happen.

 

If a jar arrives smashed, badly damaged or unusable, email info@wildpantry.co.uk within 24 hours of delivery.

 

Please send:

• Your order number
• A photo of the damaged jar
• A photo of the inside of the parcel
• A photo of the outside of the parcel if there is visible damage

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We’ll review what has happened and put it right where the goods have arrived damaged or faulty. This may include a replacement or refund.

 

What If My Delivery Is Delayed?

 

Courier delays can sometimes happen, if your parcel arrives later than expected, unpack it and refrigerate your jars straight away.

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If you’re concerned about their condition, email info@wildpantry.co.uk with your order number and details of the delay.

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We’ll review delayed orders individually based on the journey and the condition of the products when they arrive.

 

Local Liverpool & Wirral Delivery

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We also run our own local delivery service across eligible L and CH postcodes.

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Our local service can include our wider available range, including Water Kefir.

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We personally deliver these orders rather than sending them through a courier.

 

Local Delivery Schedule

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Liverpool and surrounding L postcodes: Every other Thursday

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Wirral and surrounding CH postcodes: Alternate Thursdays

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Deliveries usually start from 6pm.

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We’ll send you an email and SMS on the day of delivery with your estimated delivery time.

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Local Delivery Cost

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Local delivery costs £2.49.

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Local delivery is FREE when you spend £35 or more.

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If You’re Not Home

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Please try to have someone available to receive your local delivery.

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If nobody is home, we may leave your order in a suitable safe place, such as a porch or doorstep.

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Please bring your order inside and refrigerate it as soon as you can.

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We cannot accept responsibility for deterioration caused by an order being left outside for an extended period after successful delivery.

 

Keeping Your Ferments Happy

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Our chilled ferments need to be kept refrigerated at 0°C to 5°C.

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Put them in the fridge as soon as you receive your delivery.

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Fermentation can become more active when products get warmer. This can cause pressure, increased carbonation or leakage.

 

Always follow the storage instructions on your product.

 

Questions About Delivery?

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Email info@wildpantry.co.uk and we’ll be happy to help with your order.